Charles C.

I bought and paid for a replacement battery for a Kindle on June 3. I didn't see the coupon for free shipping, but just placed the order, agreeing to pay $5.99 for First Class Mail shipping. I took 3 days for it to get to the nearest scan in Hebron, Kentucky. I finally got a confirmation on June 16, for scheduled delivery on June 25. I sent them an email, and the reply said it was shipped directly from their "overseas factory," and would arrive in 5-7 days. Overseas, like in Kentucky? They never did address my question about First Class Mail, which was also stated in their order confirmation. It turns out they shipped it via Parcel Post (now called Package Services), which for a little battery cost them more than to send it via First Class. Basically, they're a bunch of incompetent liars.