I submitted my first bag of used clothes (many of which were brand new with tags) and only got $12 in credits. I received an email from the CEO asking me how my first experience was and he also claimed he answers every email. I still haven't heard from him and basically have $12 to spend on the site now which won't really get me much of anything. At least not anything comparable for all the good stuff I gave up. I'll just stick with Goodwill next time.