I have had several encounters with iyogi. Some have been a bit challenging, and others very helpful. It seems that there are differing levels of competency with the people who answer the phone. I have learned to ask for someone more experienced when the person I am speaking with is unable to fix my problem.
Overall, I have been satisfied with their service.
If you have a hearing problem, it can be difficult to work with them.
So far, I have had all of my problems resolved.