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Lied about the product, took forever to come, not as described and now they say I should send pictures and pay return shipping - IF they decide to refund. DON'T BUY FROM THIS COMPANY!
There should be a negative star option - clothes are such poor quality they can't even be given away!
Here is the actual reply to my comment here - So the reply they put below is also a LIE and I still don't have a refund. I already had a "complaint ticket' open with Rose so why ask if I have received my order? And no refund has been issued.
""Dear XXXXXXX，
How are you? We hope you are well.
Thank you very much for placing order with Rosewholesale.
Sorry to disturb you.
It is Farah from Rosewholesale Customer Service Center.
Have you received your order? Are there any issues related to the items you received?
Please let us know, we are more than willing to assist you resolve the order issue.
We regret any inconvenience or frustration that your experience has caused you.
Please accept our apologies for any inconvenience caused.
For the inconvenience, we are willing to apply refund as an extra compensation firstly, is it acceptable?
Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
You are a valued customer, we are committed to providing you with the best service possible.
Best Regards
Farah
Rosewholesale Customer Service
http://www.rosewholesale.com/""
*****UPDATE 10/14/15 MY REFUND REQUEST WAS DECLINED - EVEN THOUGH THE REPLY TO THIS MESSAGE SAID THEY WERE OFFERING A REFUND***********
Chantel R.'s review of RoseWholesale earned 3 Very Helpful votes
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Dear Chantel R.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing/description error.
Please be assured that we have replied you in emial and please check it.
Thank you again for bringing these matters to our attention.
Kind regards
Rosewholesale Customer Service