Charles H.

I was a traumatic injury and Cooper did all the right things to save my life. The after care has alot to be desired. Communication is terrible. Pain Management is do dysfunctional. I had 3 procedures and I was told I was get one procedure but got something different. Nurse verified 2 time I was there for steroid Injection but when Dr came before procedure he said is was a nerve block. I was never informed insurance was deny one thing so the agreed to another without telling me. No one told me I could lose feeling in my legs and it was common until after it happened. PT was good but they often have too many different people working with u and they don't always listen too patient. Front desk was great at handle scheduling however. I had alot of injuries and in the beginning I loved Cooper but my gratitude was replaced with confusion and a lack of communication. Vestibular was great until it wasn't. Was just discharged out of nowhere and was deeply hurt and confused. Dr implied my injuries to my head where more Psychological. But the did not know I was already see a Psychologist from another institution and they were upset a Doctor said that to me as nothing in my previous history of depression had nothing to do with my current injuries. I had to Neuro evaluation. One by Cooper made it seem like my past was my issue as they never bothered to ask what was I like before the accident. Had they, they would have know my depression from traumatic losses never impacted my working abilities in 30 years. I had a state professional one and there report was completely different from Cooper as they saw what I was saying how my head injury changed me. I also was evaluated by a other mental health Doctors prior to my injury and they said I was mental help shamed. This was the most hurtful experience but thank God I was already seeing Virtua Doctors while deal with Cooper so I was blessed to get proper diagnosis and treat. The best part of my therapy is Speech and Cognitive. They are excellent and have their stuff together. Cooper overall in an emergency great. After care not so much