Celine C.

My husband and I went on a cruise on the carnival dream for our honeymoon from January 27 to February 2 2024. Let me first say that I am a university educated, retired army officer with years of experience in leadership, as well as customer service.

Carnival: Decent in most aspects, however I want to emphasise that I had the worst experience in customer service. Carnival only wants your money and does not care about you as a person. The first day on the cruise, my husband and I had the spa package so we had unlimited access to the spa. The manager of the spa whose name was Naomi (blonde British lady) Was horrible to me for absolutely no reason when I asked her for an itemised receipt. Turns out they overcharged me, and not only was, she badgering me and continually saying "we didn't do that", she even had the audacity to say in front of 10 other guests " have you seen how much you spent at the casino?" I have never endured such disgusting customer service. Furthermore, when I asked her to cancel one of my appointments, she ended up cancel all of them and saying "you don't have to come anymore". I am a disabled veteran and I had an appointment for my chronic pain and she can mine as well as my husband for absolutely no reason. I tried to bring it up with higher level management but I could not get past an assistant manager at the end, all I wanted was an apology and she couldn't even do that. They kept offering me $150 gift card and I said no. I wanted a refund on things that I spent or some sort of compensation, or simply an apology. It took me three days for them to finally say "OK, we will take $150 off of your account CREDIT". Bear in mind, my account spending was $2010 just on additional stuff on the cruise. Carnival, have some decency in the people you hire, please, one moment like that can ruin an entire eight day vacation for a paying customer. I am never using carnival again and I will be sure to Express these feelings and opinions to everybody that I know.