Celia S.’s Reviews of Groupon & more

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“Wow I bought a bunch of things on ideeli, but do not...”

3/21/12

Wow I bought a bunch of things on ideeli, but do not plan to do so anymore!
I bought a Jessica Howard dress for $74.94. It took AN ETERTNITY to arrive, and when the damaged, opened box finally arrived, it was 2 SIZES SMALLER than i odered! I immediately contacted live chat who was of no help, and then i tried calling and got a phony "everyone is helping other customers" lie of an answering machine. I do not want a refund - i want my dress! And i ordered it to wear to a function in 2 weeks, so I really want it soon. This is rediculous. I want to speak to a real person on the phone.

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DeeDee L. – Groupon Rep Over a year old

Hi Celia,

I understand your frustration, and I am so sorry to hear that you received the wrong item. Member experience and quality control are important to us, and I take this matter to heart.

I would like to work to make this right. Please send me a private message with your order details and contact information, and I would be happy to call you and resolve this issue.

Best,

Jason Faria
Sr. Manager Customer Service