Our small school sent in a bag of high quality items, many NEW WITH TAGS. It took them FIVE MONTHS to get our clothes listed, (website says it should take them 21 days) and out of the whole bag, they only accepted TWO items. Upon talking to customer service, they told us we were just out of luck that they changed their submission guidelines during that five month period. No refunds, nothing, just "sorry". We could've used those high quality clothes in a sale of our own and it would have benefited our school greatly. Stay away from Schoola, it's obvious they are using donations for their own purposes and not benefiting schools like ours. :(