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I ordered the Deux lux Ariel clutch purse in green and was sent the Deux Lux Ariel Flap clutch purse instead. The two purses do not look alike. I called customer service to report the issues and have the correct item sent to me but was told there were out of that color. I then ordered the Deux Lux Ariel clutch purse in pink and received the Deux Lux Ariel flap purse instead, this time in pink. I called customer service again to report the issue and was told they would send the correct item, hand packed (the packer makes sure it is the correct item) with free 2 day shipping. That would have been great but they sent me the wrong purse AGAIN. They sent the Flap Clutch purse again. I returned the wrong items and spoke to customer service as it seemed to me there was a issue in the warehouse as the two items were one number apart. I was told they would investigate and create a new order for me, once they confirmed the item was actually in stock. And send email the new order info. That was three weeks ago and I have not heard back from them. The Deux Lux Ariel Clutch is still listed on the website as an in stock item. If you order this item don't expect to receive this bag.