I placed an order with UK Clearance Centre for a DVD-RW drive for my laptop. The item arrived quickly but I had been sent a white DVD-RW drive when i ordered black.
I contacted their customer support and explained and they paid for the return of the drive and send me the correct one.
Only giving 4 stars as the mix up did mean it took a week longer than it should have to get the correct item, but would shop with them again.