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First - i have used ideeli quite a few times to buy merchandise with no problem. My last order, however...
Bought a pair of boots - size 6 1/2. Recv'd said boots, size ELEVEN. Really?
OK, so i returned them (in the meantime, my size sold out, which sucked.)
They recv'd my package on Oct 2. I waited until Oct 13 to inquire. Said they had a warehouse move and would process my refund "soon". So, I inquired AGAIN, on Oct 25. NO REPLY. I sent another email today. I am quite fed up with this company and frankly will not use again but in the meantime i want my money back - BECAUSE I WAS SENT THE WRONG ITEM.
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Hi Cathy,
I really appreciate that you took the time to reach out to us and provide your feedback on SiteJabber. I'm very glad to hear that you've received previous items without issue since that is what we strive to do but I'm terribly sorry you received a pair of boots in the wrong size. You should have already received your full refund back to form of payment for the wrong item if it was received. If you are still waiting for it please send me a private message with your return information and I'll be happy to make sure it's been processed. The warehouse move did cause some delays but your return should be fully processed and refunded by now. Please make sure to let me know if you still need help with this matter and we value you as a member and thank you for shopping with ideeli.
Best,
Jason Faria
Director, Customer Service