I signed up without reading what the program was all about and my CC was charged. I didn't expect that. Being a person who lives paycheck to paycheck, that charge makes a difference between eating or not. The person I chatted with was ready to help me but I went in thinking I would need to fight to get my money back... That's not what happened al all. Customer Support refunded my money within minutes of me making my mistake. I will probably become a customer in the future based on this experience.