I ordered a prom dress for my daughter, I constantly checked the status of the order after 3 weeks it was still processing, i contacted them via Live Chat about 5 times, they always answered but told me the same thing, they were making it beautiful, I threatened to cancel the order, the dress did arrive 3 days after shipping, it was beautiful, a little large but we had it altered here, I do not think I would ever order from them again, the aggravation and worry was not worth it, I am glad it worked out for us but have read many reviews where people did not get thier orders, it is very frustrating, if my dress had not arrived I would have disputed the charge on my charge card