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Not only did the bra fit horribly, but the material was tight and extremely uncomfortable.
That's why I returned it… Which has taken an unsuccessful act of congress! You have to call them to make a return… they kept trying to beg for me to keep it and "let me" keep a portion of the money. I declined 20 times because the bra is horrible. Finally…. They emailed me return label for me to pay the postage. So, I returned it and over a month later I have yet to get my money refunded….
They are scammers who steal your money and keep your return for a horrible product! Buy from literally ANYONE but them!
Tip for consumers:
Do NOT support this scamming company
Products used:
None- took my money, paid for a return and they kept my money and the returned bra!
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I ordered the wrong size so I sent an email to support@thelacebra.com on the same day I received...
Uncomfortable and no breast lift as it says. When I asked for size up they say that I was a day...
Hello Cathy,
Thank you for taking a few minutes to leave us a review!
I'm sorry to learn that the bra we sent you did not fit you well and that the overall quality of the product failed to meet your expectations. It seems like your experience with our company was far from great, and we apologize for all trouble that we have put you through.
Regarding the quality of the bra, I appreciate you leaving such a detailed review. Seeing negative opinions about a product is not nice, but understanding exactly what parts of the product need to be adjusted or reconsidered is critical for any brand. Our product development team will definitely take your ideas into account when improving the bra.
When it comes to refunds, we usually submit a refund request as soon as you let us know you want to return an item. Before we can process the refund, however, we need to make sure the item is in resalable condition, which means we have to wait until the product arrives at one of our return centers.
However, in your case, it sounds like you have been waiting for a while. Please contact me at paula@thelacybra.com so I can look into it and see how I can expedite the process for you.
I look forward to hearing from you!
Best,
Paula