CATHERINE P.

Out of Towners beware!

Neglected to mention that if i didn't register my plate with the cashier (or by QR code which i do not do), my car would be ticketed in their lot (identified as staples parking). So having not gone there before and not being aware of something called "indigo parking" (I don't live in Ottawa), I parked in the parking lot and saw that it was for Staple customers. Went in to the store. Spoke with 3 separate members of staff and service was decent and after about 20-30 minutes of shopping, made my purchase (considerable amount of $$$) and went out to my car in the PARKING LOT EXCLUSIVELY FOR STAPLES CUSTOMERS) and found a 100.00 parking ticket on my car. Signage is past the entrance to the parking lot on a one way street and size of text about registering is illegible from entrance of lot.

Went back in and asked to speak with the manager... someone came to the counter and when i asked why no one told me i need to give my plate # to park in the lot, his reply was "that isn't our job" and "there is a QR code to scan right there" and "you would have to call Indigo. And then he gave me an incorrect number to call...

1 - never going to this location EVER again as the lack of empathy and concern for the customer and the customer experience is deplorable. All he did was get defensive that i should even question WHY they say nothing.

2 - never going to Ottawa ever again - the city is run by thieves. There was no indication in the parking spots them selves and if parking requires "authorization" to park, there should be a ticket to validate or some physical confirmation. What if i had been aware and given my plate info and somehow still received a ticket? Who would be responsible then?

3 - To the young gentleman starting his shift, you had no need to apologize but your empathy and concern for my meltdown in the parking lot was much appreciated. I have never had a ticket for anything in my over 30 years of having a license.

Merry Christmas

Ordered cat litter - 10 boxes... 9 delivered (2 damaged) one missing... Fedex Shows missing - this was on June 12th. Have wasted over 2 hours on hold and speaking with multiple people who assure me my issue is being escalated... no credit, no replacement still... when i call CS no one can help me - so essentially they have stolen my money. 10.89 + tax and no one will authorize refund... Will not order online ever again. Also won't shop at their store either. Would give a zero if i could...