I was a bit worried after reading so many negative reviews but decided to give it a try anyway since we live about 4 hours away from our 4 year old nephew and really wanted to make him feel better. I ordered a stuffed animal and rainbow balloon bouquet at about 7pm. The stuffed animal got there the following morning and the balloons arrived at about 5 pm. They were from two different vendors apparently. Anyhow it was nice that they were able to be delivered to his room. I'm very happy with the service.