Caryn L.

I have shopped the Rue La La site occasionally over the last few years and have been satisfied with them. Recently, I purchased two shirts that were marked final sale. I had no problem with that as I knew the brand and my size. The shirts I received were different from the photos on the site as well as the description of the items. I contacted customer service and after investigating they said nothing could be done since the SKU's matched my order. That may be so, but neither the photos nor descriptions did! As with most of their items this "shop" is now closed so I have no way to go back to the original photos/descriptions. I am very careful when purchasing final sale items on line so it's doubtful I would have made a mistake on two items. Au revoir, Rue La La
Update: after the exchange of several strong emails, Rue la la agreed to let me return the items. Will be sending them back today. As for my future purchases, after I use up the credit, we shall see...