carsten r.

I placed an order last week (12/7). I recieved my items within 5 days. However, after I placed my order for an electric kettle I found the same model at Home depot for $10 less. I wrote them (I had not received the shipping confirmation yet) to cancel my order. I never heard back from them and recived the shipping tracking number 2 days later. Once i received the order I called for my return label just to find out that this was a final sale. There is absolutly no note of final sale on my order confirmation. Not sur why I would order there again if the same item can be found at any other store for less money with a very flexible return policy. They really need to do something about the return policy, price matching and customer service.