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Returns are awful! For warranty items a replacement is never sent out so it has to be reordered. You'll only credit what the dealer originally paid for it which means the customer has to pay the difference for the new part if it's more than a year old. If a customer has a warranty the have to pay to get it fixed that's not how that should work.
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We ordered EMTEK handles for our house. Every one was tarnished. They replaced the original order...
