Carrie H.

Placed and order on the 8th of August. The order has said delivered to Baton Rouge on 08/13/2015 I live in Baton Rouge Still have not received the item. I emailed numerous time the customer service department no response. I went to their social media but it is moderated and no answer from them either. So I called it took 2 and1/2 hours to get to a real person. Who stated that the post office claims they received it today and I will have it tomorrow I am not holding my breath. I then stated I wanted the VIP membership canceled they stated that I could not do it I would have to wait until after I received the package and then I could call back or do it online. Which by the way is a lie because I just canceled online before I got the package. I do not want anything to do with a company who has you wait online for hours does not answer emails and then lies about membership cancellations and when you ask for a supervisor they tell you that no one is available until you tell them that you also have worked in a call center and you know that is not true and then all of a sudden there is a supervisor who also lies and tells you that they cannot cancel the membership and that you cannot cancel while waiting on an order. Deceptive business practice is not a great way for a company to stay in business.