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Carona Y.

Contributor Level

Total Points
83

1 Review by Carona

  • MiniInTheBox

4/1/16

HOW CAN I CONTACT CUSTOMER SERVICE IF THEY CLOSED MY TICKET AND THERE IS NO OTHER OPTION OF OPENING UP ANOTHER TICKET?!?!
WHY ISN'T THERE A PHONE NUMBER FOR A CUSTOMER SERVICE LINE?

I first waited 7 weeks before contacting them, then they said my order was re-shipped out 3 weeks ago, with the 15-20 business days rule, you would think my tracking number would work by now... the tracking number is still NOT FOUND.
There is not even a REFUND option? Only Return & Replace. You see how backwards and hopeless this makes me feel?

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Mini I. – MiniInTheBox Rep

Dear Carona, Thank you for your review, and we do care about your case, we had sent you a private message, please check. We will make it right.

Carona Has Earned 3 Votes

Carona Y.'s review of MiniInTheBox earned 3 Very Helpful votes

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