I was happy with the order I placed with Thredup.The customer service via email was prompt and courteous. However, I sent in a bag of clothing in early July and it hasn't even been sorted yet. I did receive an email letting me know they were behind. I have sent in 2 more bags and am now wondering how long these will be before attended to. Upon reading the reviews of other consignors, I am really hoping that all the effort I put into these items (washing, ironing, packing) that I can recoup a payout that will make it worthwhile. We'll see.