Carolyn B.

Like so many other people, I was fooled by this scam company because I mistook it for the legitimate U.S. Government website for passport renewal. As soon as I clicked the button to make the $38 payment, it dawned on me that there isn't any other fee besides the standard renewal fee. Alarms went off in my head, and I immediately contacted them to request a refund. They sent me an e-mail stating that my purchase had been refunded, and that the payment would be removed from my bank statement within 24 hours. It's now 20 days later, and still no refund despite my sending two follow-up e-mails to them and being assured that it wouldn't take longer than 15 days. DO NOT be fooled by this scam website.

I placed my order on October 5 and received an e-mail stating, "Congratulations! Your payment for order L************** has been accepted. Once the order is ready, it will be given to our partner to deliver to you. A shipping confirmation email will be sent when the order has shipped with tracking information and estimated delivery time." Today is October 27, and I have not yet received a shipping confirmation. When I attempt to submit an inquiry on the support website, it will not go through. I get bogus messages about the order number being incorrect. I copied and pasted it right off the e-mail they sent me! Next step will be to try to get a refund through my credit card company, but that lets DressLily off the hook which is how it appears they do business.