Caroline S.

During COVID they changed 3 times our flight schedules, which is understandable, but they changed for cheapest flight tickets and when we asked a refund, they reimbursed the cheap tickets price instead of the initial price we paid!
We purchased initial tickets back in JANUARY 2020, and are still claiming the 752 SGD they never reimbursed - almost a flight ticket... 1. We bought our tickets in January 2020 and paid SGD 4713. 20
2. Rebooking done on 3/7/2020 to extend our stay and we paid an additional SGD52.10 per passenger.
3. then on 29/9/2020 Lufthansa rescheduled our flights, then again on the 1/10/2020 making our trip actually undoable since the chronology of the flights was inverted
(way back from France before even getting there: what a joke!)
4. On 5/10/2020, we contacted Lufthansa services to mention this impossible travel schedule and got a modification done because of your change.
5. on 6/11/2020, they have rescheduled for the 3rd time our flights

When a customer reschedules for more expensive price: the company asks the customer the difference, normal! But when they exchange our tickets to cheaper ones... the customer is not reimbursed?
Is that what Lufthansa highlights as " its Corporate responsibility "!
For 20 months now we are looking for our SGD 752.40, almost the price of one return ticket!.
This is a $#*!ty company - and according to Forbes and other articles on the topic, Lufthansa intentionally not refunds it scustomers. SO AVOID: take another air company!