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carol g.

Contributor Level

Total Points
82

1 Review by carol

  • Wanelo

12/23/15

I ordered a pair of boots for my daughter... received an email saying they have been shipped but when I click on the tracking # it says it can not be found. When I call up the order... it says Still processing. What the heck? Oh and it says it's being shipped by Other? What is Other? I emailed Customer Service... got a generic robo response saying someone will be getting in touch with me.

Service
Value
Shipping
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Monica A. – Wanelo Rep

Hi Carol - We're sorry for the poor experience. We're responding to customer service emails in the order that they are received and we'll definitely help to resolve your issue. I'll send you a direct message now to get more info about your order.

carol Has Earned 2 Votes

Carol G.'s review of Wanelo earned 2 Very Helpful votes

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