Carol B.

When making the reservation, I asked if I was talking to Silver Legacy (I hate how Google results can mislead if you are not VERY careful). He said yes. When I quoted the price to me, I asked if that included the $30/day resort fee. He confirmed it did. He did state there would be $19.99 non-refundable, so I was aware of that and okay based on info I had been told. However, AFTER he processed the reservation, THAT is when he said it was Reservations.com. Upset a bit about misrepresentation on that. Then when I was looking at the email, I see the statement about the $34.05/day resort fee would be due at the property. This meant I would now be paying MORE than I could have gotten through with the group discount with the hotel direct. They would not reimburse the $19.99 even though I would NOT have booked with them had their employee been upfront from the beginning.

I wish I could rate them a negative 10. I purchased a top and a dress for my daughter. First time ever in the store and did not see the TINY no return policy during this visit and the sales clerk failed to point out the policy like most stores do. After the FIRST washing of the top, it was falling apart and the dress was made with same elastic stretchy material so we figured it would do the same. We went to return them only to be informed of the no return policy. They also said since she had washed the shirt, there was no exchange or store credit. I asked to speak to the manager. The girl went away and came back and said IF we had BOTH the sales receipt AND the tag that was on the top, they could give store credit. Very fortunately, my daughter had put the tag in the bag so we had it. The girl seemed a bit shocked. They gave store credit, which by the way, EXPIRES within 90 days. We really do not want to purchase any more of their EXTREMELY CHEAPLY MADE clothes. But I guess once she finds something there within the next 90 days, she will buy that. Then we will NEVER go to that store again. They do not care about their customers at all. Terrible customer service. I would be surprised if they get many repeat customers.