Carly M.

Awful, complete scam! Signed up to the website end of last year sometime - completed the questionnaire to sign up for a FREE membership where they choose the best styles based on your answers fine no problem with that. Didn't buy anything until the new year (didn't see anything that took my fancy) ordered a pair of wedge trainers thought I'd got a really good deal (50% off first order) trainers came, literally had them on for half an hour and I had a massive blister on my heel which was a shame I actually liked them phoned cust service no problem sent them back and they sent out a new pair. Job done or so I thought. Checked my bank statement this morning and I had a £35 direct debit to just fab called cust service only to be told like hundreds of others that I'd inadvertently signed up to a membership where I was supposed to 'skip' any months within a ridiculously short window or I would be charged. Cust service were appalling constantly talking over me with sales pitch trying to convince me to stay, eventually after almost 20 mins and being very firm I got my refund after being told that once it's converted into credit it loses monetary value, what a load of rubbish, and also managed to cancel my account or I hope I have anyways. (I have to wait 3-5 days for my refund) So word of warning folks DO NOT sign up for this unless you want terrible quality shoes and to pay through the nose for them without even realising!