Carlos F.

This website is just terrible. I ordered a figma figure from them last October and didn't hear from them until late February. "it takes 4-6 weeks" I hear you cry. But that was not the problem. I was expecting a generic "you weren't home, so it's in your local post office" message. This is where $#*! hit the fan. They said they could not find my home address and is currently sitting in some warehouse in California until I fix my address. Well, after looking at my info and double checking, the address was/is fine and should be located (fed ex and ups find me just fine). I send them a reply stating the address is correct and the order should be sent. I did not receive a reply shortly and thought that they were on top of things. HUGE MISTAKE, instead what follows is the bane of my existence. Every single month now I receive an automated message stating I never replied to them and should contact them immediately. Yet it always states the same amount of time. So they're receiving my messages, ignore them and send me another message doing the same song and dance. I will never recommend this place to my friends and I hope no one shops there again so they don't get ripped off as bad as I did.