Carlo D.

If only I had visited this forum before buying from Tinydeal… I was very excited when I bought a mobile from them. It looked very nice and the price was fantastic. Anyhow, my experience was terrible with the product and with the assistance from Tinydeal.

After using the product for few days I started to realize the problems:

1) The GPS did not work. Tested in UK, Italy, Netherlands, Greece and the phone was never able to get the GPS signal (I travel a lot so I could test it, to be sure).
2) The screen sensitivity was horrible. The more hours the phone was on, the worst the sensitivity became, even without having any application running in the background.
3) The Wi-Fi Network dropped randomly after the restore to default settings, as suggested by a representative of Tinydeal.
4) The plastic case of the phone was getting apart showing the glue in two points and, on the top part, where there is the audio jack, the silver plastic was separating from the black plastic and you could even see through it, where there is the audio jack.

If you hope for some kind of help or assistance with the problems, it is a loss of time. And you will be amused by the answers to your questions. I had a correspondence for more than a month and with an exchange of more than 65 emails (I'm persistent) and still now I get the question: "can you explain what is the problem with the device?". 99.9% of the representatives (and you will speak with really a lot of them, tooooo many, with the result that every time you have to restart to explain the problems) do not even read your emails and they reply randomly. A few of them read the emails but you do not decide with who you speak to, so you have to be lucky to speak with them. And, at the end, you discover that they change their mind and once you ship back the mobile to repair you are done.

They proposed me to install windows mobile software to solve the problem with the GPS on an Android device. They suggested to adjust the sensitivity in the mobile OS but there is not option in the OS. They suggested to restore to default setting and the result is that the wi-fi stopped to work fine.

Maybe after a number of emails (enough so you cannot get anymore refunded) they will finally tell you that you can send the mobile back to repair. They will tell you "Please send your item back by post office air mail; this will not cost you much money. Please do not send the item by any express mail, or the shipping is really high.". If you live in the Netherlands, as I do, the minimum you can pay is 26 euros and it will take 10-15 days. Not few money for a problem not caused by me. Anyhow, this is not the problem, as this is normally the case with shipping aboard.

If you want to change the device, as I wanted, there is trick: you should be in 60 days from when you bought the item. In my case, I did my order on February 10, the product was out for shipping after 18 days on February 28. It took other 21 days to arrive to my house. So I got my product 39 days after I order it in the website. I started to use the device after a couple of weeks as I didn't have time before, and I communicated the problems and the result is that after more than 20 days exchange emails they will tell you to send the product back. It will take other 15 days for the mobile to be shipped back in China and, finally, when they get it, they will tell you that you are out of the 60 days and that if you want to buy a different mobile they will keep 50% of the price of the mobile I bought already and not working. So at the end, to change device I would pay 26 euros to return the old one, 75 euro from what I paid already and I still have to pay the rest of the price to buy the new one. So I had to pay 100 euro to buy a different mobile. This means that, at the end, I would pay 75 euro more than the price advertised in the tinydeal website. Completely unacceptable and extremely dishonest.

So, at the end of the story, I ordered the mobile on February 10, the mobile is now at tinydeal, it will take other 20-25 days to be fixed, 20-25 days to be shipped back and, if I'm lucky, maybe by the end of July I will have the mobile (hopefully working, although I seriously doubt that). And I used an internet shop to make a fast purchase!

I'm persistent and will continue up to when my mobile will be sent back to me. Although, I lost hope after reading the reviews in this forum.

I did two orders in total with this company: in the first order, the mobile was not working (150 euro) and the headset for the iphone (5 euro) I ordered were not the one advertised on the website and clearly fake as Apple was printed on them, and they looked used so I have thrown them away. In the second order (more than 1 month to be delivered) 2 connectors were not working but I do not spend 26 euro to ship back to china a product I paid 5 euros. I prefer to loose 5 euros then 26 euros.

As somebody pointed out, they will always start with: "I am happy to assist you further." They will not reply to more than one email per day so to delay the all procedure, and they will always conclude with "Have a nice day! Truly yours,…". Many representatives do not understand simple basic English and do not read (or decide to ignore) what you write in the email.

They also blocked the possibility to review the phone as they told me to wait and wait up to when I could not upload my review anymore. They will ask you to review the items you bought and that you will be awarded points to buy things in the website. Forget about that. You will write the reviews and they will answer you that they assign points only to 4 reviews per products. Too many reviews are suspicious and written in very poor English or Russian. Russian people look very chatty in the tinydeal website and they look really satisfied customers as they always grade 5 stars in every single category. I wish I was as lucky as they are:-)

If you want an advice: do not buy from this shop. I should have known: when it looks to good there is something suspicious behind. Always!