Carla S.

I purchased a Groupon to a local restaurant which expired before I got a chance to use it. I asked Groupon to refund the money a few days prior to the expiration date since I was not able to get a reservation on the dates that my husband was not traveling for work. I was told my Groupon that if I made the reservation prior to the expiration date, that the Groupon would be honored even if the reservation was made for a date after the expiration date. I made the reservation and I was told by the restaurant that they had never heard of such a thing and that it would not be honored. There were many emails back and forth to Groupon, which made me even more frustrated because I had to keep explaining the same thing over and over again, eventhough the communications were with the same person.

I feel as though they do not care about customers and will say anything not to give money back. This has been the most frustating situation I've ever had to deal with.