I had been a member for many years, but over the last year the deductions, for no reason (no returns), not getting credited for purchases, even after submitting the for for missing points - yesterday was the last straw - they deducted 798 points for a Best Buy purchase that I never even made. I closed my account. I am finished with it. I feel they get the credit for the purchases, they just don't want to pay out anything - Goodbye!