I was having a tough time uploading my over 800 contacts from my e-mail to my Yodle account. I tried the direct routes on Yodle's help page to no avail, and before giving up, I e-mailed customer care asking for a call. Within an hour, Jordan Sanchez was on the phone walking me through the process. When he and I got the same outcome, he quickly conferred with an IT colleague and they solved the problem! Kind, empathetic, calm and rational customer care made me happy that I chose Yodle. I'll call customer care again without hesitation!