Caren C.

Went on Fandango to purchase tickets for a showing of the Smurfs today. This is being shown in a reserved seat theater in NY. Seats are in high demand as this is a one of a kind theater in our area (reserved, reclining seats). You are basically forced to use Fandango to reserve if you want to get in.
As I was placing my order a large promotion popped up on the top of the screen in red letters: BUY 4 OR MORE TICKETS AND RECEIVE $5 OFF. USE PROMO CODE SMURF.
Attempting to use this code resulted in numerous errors, for which I had to begin all over.In the process I lost the seats I originally wanted and had to choose less desirable seats. I decided to order without the code and contact customer service after to dispute the promotion, so as not to lose another group of seats.
After placing my order I opened a Live Chat session and was told that the promotion expired and this was a glitch in the site they were working on fixing. Fandango offered no compensation for their mistake.
It is my belief that a large, lucrative company, such as Fandango should be compensating customer, who keep them on their feet for blatant mistakes on their part.
I'm sure the $5 wont break their bank.
The issue went unresolved. In addition I had to pay a $5 service fee for using Fandango, which they wouldn't even waive as a courtesy.
This is a DISGRACE!
I will not be using this service again anytime soon.