Candace S.

First box received was damaged and had a broken palette. Asked a replacement, received an unexpected email demanding an affidavit, sent the picture after determining this unknown new email was in fact legit. Received replacement palette in next shipment but it was loose in the package and not sent safely in the box so it came just as broken as the first one. My daughter was justifiably disappointed and threw second palette away. No pictures means no customer service. Apparently paying customers must be held to a deeper integrity than the company.