I placed an order worth about $40 in August. Approximately one month later and my order not even shipped, I wrote a customer service inquiry and quickly received some vague excuse about high demand. Shortly after, my order shipped. Now it is October, and despite their 6-8 day shipping estimate, I still have not received my order. It has taken so long that I've moved since placing the order. Even so, if it had been delivered to our previous address, I would know because we are familiar with the current resident. I've asked for a replacement or compensation for what seems to be a lost order, if they can't find it and tell me why it's taken so long. Needless to say, I won't be ordering from here again.
Dear Camille,
We apologize for the late reply. I saw the ticket between you and our customer service, please let them know if you didn't receive your package till today or you have any other questions, they will assist you via ticket. Your ticket number is 10693422.
Thanks for your understanding.
Lightinthebox