Cali B.

Let me just start with, I read virtually every page on this website before registering, and no where did it say pay the set up cost, and the annual fee, then you have to pay the shipping costs too. I was under the impression that the annual fee would cover the shipping cost. So I buy a few things and have them sent the and the total weight was about 30 pounds, because I had bought a Foodsaver and some books, and the lowest cost was $115! So I start looking and see that I can have it sent through the post office, which was better because my husband is in the army, so it's all being sent to an APO box anyways, but when I went to my shipping preferences, it wouldn't let me pick it at all. So I tried emailing a few times and never got a response. So finally I see the live chat button and try and give that a try, the women I was talking to was very rude! I mean like, customer service must not be part of their policy. I asked about the USPS shipping and she was like, we do offerthat, but it takes a lot longer and is very expensive, which I decided to check out, for standard it was only $30, and for Priority is was only $50, that's less than half! Anyways, she said it was more expensive and I said well actually I wasn't expecting to pay anything, and that's when she got rude, "where on our website does it say you don't have to pay?" "We're a shipping company we make our money from shipping" I said I read like every page and it didn't really say that. "No where on our website does it say we don't charge for shipping." "it says on this page the shipping rate." the page she was referring to was like three sub pages, go to this page, click this, go here, and click that, then you find all the shipping costs. I said they also make their money from charging a set up fee, and and annual fee! And that she was being very rude. She got very polite after that. I said I wanted a refund, and to ship my stuff to a US address, which still cost me thirty bucks! I now use a website called APObox.com, if you're military, I definitely recommend it! The cost of shipping from there was the same price as for myus to ship it there! This website is awful, very misleading, never respond to their customers emails, and are very rude when you try and say something about it. I wouldn't recommend this site to my enemy.