- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Let's start with the Pro's; as Graze.com Customer Service will be needing to earn this solitary star I've just afforded them.
The first box was really free. To be honest I've happily paid for two others, and was hoping to continue on with the service for months. I am no health food eater; but at $1 per serving, $1 for the packing of 4 snacks, and $1 for delivery, I was all in. Summer berry flapjack, scrumptious blueberry swirl, Scandinavian forest, and triple berry smoothie are all worth changing my eating habits, for the better, over.
The Con is the website(business model) is the epitome of reverse psychology. In any Food Establishment that I can think of(movies too) when a patron of that establishment is handed a menu, then that patron is expected to pick what it is he/she would like. An analogy of how graze is setup would be if after the establishment showed a patron the menu, that the establishment then informs the patron that the Chef will actually be deciding which menu item you will be paying for!?
Each box contains 4 different things. The website has about 100 different things. One would expect to fill up a basket with 4 things for each week moving forward. But the website literally asks you to "Trash" things you are not interested. The problem is that is the only way it asks you what you want. So in order to narrow down the realm of possible choices, for the Chef, to 4 things; you need to literally "Trash" %96 of the website!? This problem then exacerbates enormously when Customer Service representatives carry on mentally handicapped over the psychology of the site; as they literally berated me for having "Trashed" a majority of the site, through multiple emails!? An these were private messages to my personal email; from them, actually regarding both a credit and shipping errors!?
I told them in one such message if I ever heard anything vaguely similar to a complaint about my personal taste, with regard to my own food, again; I would cancel my membership without a second thought, and change my social media views, because their pressing the issue was beginning to get a little too personal! And in deed it did end up feeling a little crazy. I was expecting an apology; but that next email came from yet another Customer Service agent, impaired by the same attitude, indignant about their complaint to me, that I change my tastes!?
So I say if "Haze.com" wants "Trash" let's...
Cain B.'s review of Graze earned 12 Very Helpful votes
Cain hasn’t received any thanks yous.
Cain doesn’t have any fans yet.
Cain isn’t following anybody yet.
Empty.
Hi Cain,
My name’s Amy and I work for graze.com.
I’m really sorry to see you’re feeling this way about graze. I hope I can reassure you that we don’t mean to deceive or con in any way at all, and we don’t make any personal judgement about the snacks you choose from us too – we think all our snacks are great choices, of course!
Graze is a unique service which does differ from the usual method of choosing things from a menu or even an online grocery store. With our service, you don't have to keep coming back online to make selections week on week, you can sit back at home and the snacks you love will come to you automatically:)
We can’t take bespoke orders on our boxes, which is why our website isn’t set up for that. What it is set up for instead is a specialised ratings system, so each snack can be rated to TRASH, TRY, LIKE or LOVE.
When making your boxes we’ll only ever choose from the snacks you rate positively as LIKE, LOVE or TRY - those snacks you rate as LOVE will be prioritised for you most of all, and we won’t send anything you rate as TRASH. By updating our snacks with ratings like this, you control the snacks you receive, and you make sure you’ll only ever snacks you’ll enjoy.
To get the most from graze, we do recommend rating as many options as you can with a positive rating, leaving things a little open to flexibility, as there are times when we don’t have all our snacks available to send.
There are practical limitations of using ingredients like our fruits and nuts, risking lower stock from time to time, such as there being unforeseen poor crops of certain ingredients during a season of harsh weather.
We also have very high standards of quality for our snacks: we make each one freshly in a small batch. This means we can pay closer attention to the snacks as we’re making them, to make sure they look and taste their best. It also means we can avoid using artificial preservatives, which makes the snacks that bit better for you also. However, having small batches like this means we need to be careful about sharing our snacks out as fairly as possible, so we won’t usually include the same type of snack together in the same box.
We wouldn’t ever want to compromise the quality of our snacks, so there are times now and then, when a crop is short or a small batch is running low, where certain options have a little wait on them while restocked. Rather than not being able to send you snacks at all during these periods, if you have a range of a good few options rated positively, we’ll be able to send another snack we know you love in the meantime:)
I hope this explains why our customer service will have advised adding some more options to your list of four snacks. Of course we don’t want to be dictating what snacks are best to choose, we just wanted to send you some more of the other nibbles you enjoy, while we restocked the nibbles you’d chosen which we couldn’t send at the time.
I’m really sorry that this didn’t come across effectively in our emails. I’ll be sure to pass that feedback along.
If this type of service just isn’t what you were looking for in us, I’m really sorry for any disappointment.
However if you’d like to get back in touch with us about this at any time, please do. It’s great to hear you enjoyed grazing and some of our snacks in particular, and we’d love to have you back. By all means email us at hi@graze.com, where you can also reach me personally if you prefer.
For now, thanks for trying graze.
All the very best,
Amy