Stephanie B.

In March 2023 I opened a service request, 2.5 months later service is not complete. Customer service constantly lies about getting my issue repaired, refrigerator is freezing food. The repairs that have been "done" failed to fix issue. My fridge still freezes food & the freezer is frozen over! AHS claims they set up to additional service calls but when I call the repair company they have no record of appointments being set by AHS. Today I was told who they wanted to dispatch the repair to was booked for a month. Oddly I checked the company online repair schedule and they have several openings this week! Each AHS customer service rep gives you different scripted response but provides no resolutions & oddly you can never speak to a manager. Service tickets are closed out when service has not been performed. I have written the BBB and in the process of contacting FTC, consumer affairs and my state AG regarding AHS unscrupulous business practices. Stay clear of this company they will scam you & you will still be stuck with repairs not being done.