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B V.

Contributor Level

Total Points
81

1 Review by B

  • Retouche

8/5/16

Retouche.com is somewhat fast on the turnaround of your photos, if you pay for it. However, the normal things that you think any Photoshop editor would fix they do not. Retouche.com allows you to ask for your edits which apparently must include everything all at once and the most obvious things you don't think should be "asked for."
The most aggravating thing about Retouche.com is their customer service. Be sure that you have a lot of time allotted to looking after their edits. Why? Well they will email you that they are ready, and then email you a reminder. If you do not approve then they send you an email that they will delete your photos and still take your payment. I have used other services like this before and have never felt so pressured or to be honest, threatened. It is my belief that Retouche.com doesn't care for customer service or that some of their reps lack the knowledge of the English language in order to respond without sounding completely rude.
I wish I would've read other reviews so I would have known NOT to use this service.

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