Used to be alright in the past, but it's truly a disaster nowadays. Never received the gold I paid for and they are unwilling to refund. They changed the delivery status to error without explanation or willingness to do so. They basically direct you to your bank even though a payment method was used that needs them to refund on their end, which to them is "undebatable" apparently. Communication is abysmal cause they aren't honest and just stop replying or close the chat on you. Absurd service. I would take all the 5 star ratings post 2020 with a huge grain of salt. You can get gold way cheaper on other sites that literally deliver it within 45 minutes face to face unlike SSE that doesn't deliver at all and already had a tendency to just email it even if you choose a different delivery method. I ordered here out of habit which was a huge mistake. So beware.