I ordered a knife on Dec. 28 2013 and received it Jan 6 2014. Shipping was pretty quick. I opened the box and it was what I ordered, but the knife looked used. It was a double action otf. It worked great for a day. Now it will fire bit won't engage when it retracts. The price was good, but I didn't want a used (dull) knife. I called and left a message and haven't heard anything. The paperwork said no returns without original packaging. I have the paperwork that should be enough! I'm pissed because I've been excited to receive this knife and it wasn't up to my expectations.