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I'm writing this review, in hopes that someone from service sees this and calls me back.
We have had nothing, but issues with our fireplace since day 1. Extremely unreliable product and never works when we need it. Have called several times, and after a repair ticket, they don't return calls. Always trying to blame it on the remote. It's not the remote. The trouble shooting is not working, and being talked to like we are the problem is not appreciated. Video won't upload, but if Woodland wants to see it, I'd gladly show them. Bryan F
Tip for consumers:
Buy somewhere else, unless you want to waste $2,500.
Bryan F.'s review of WoodlandDirect earned a Very Helpful vote
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Empty.
Woodland Direct sells absolutely China grade garbage. Check out my crooked chimney cap they sent...
Ordered on Dec 18 for my daughters Christmas present. Finally shipped 2/7. Still not received....
