Everyone that works there is an $#*!. I swear to god I have never felt so much anger towards a company. I order a 14" glove, (outfielders glove). They don't have it, I have to call in to change my order. I call in. They say that they have a 13" glove for me instead, same model. I say great send it to me. It comes quickly. It is a 13" first baseman's mit. I can't use that glove because I don't play first base. I look at their bull $#*! return policy and decide that I need to contact them immediately. I leave messages and emails but I don't hear back. So I call in relentlessly until I get a hold of someone that can help, but guess what, I have to pay for shipping to send the BS that they sent me BACK TO THEM! They said that they could review the tape and if they indeed made a mistake that the shipping would be free. I already know that they made the mistake, but the issue is that I don't trust a single word that comes out of their mouth about getting back to me so I decided to take it up the $#*! on the shipping and cut my losses. The new glove that I just ordered from them has been put on back order once again... and the never ending circle of being on hold continues. F THIS PLACE.