I'm so confused why there are so many negative reviews! I have ordered everything from a coat, clothing, jewelry & many many many pairs of shoes! I have never once had a problem with this company or the quality of my items! I've always been very satisfied! As for the customer service, they have been great! With a question I have they answer within minutes! I do see a lot of people complaining about how long it took them for shipping, if you track your shipment of your items you would know where your item is at all times! My family & I have always been satisfied! Thank you nomorerack!