Brooke M.

I finally found the Nike sneakers I had wanted on this site, so I ordered them and an additional pair that caught my eye while browsing. Unfortunately, they went out of style by the time they got to me. I waited two weeks before I sent an email to customer service inquiring about my order. No one responded. I didn't get a tracking number on my shipping confirmation email so I couldn't even check on it that way. I sent another email after three weeks and got a response a few days later stating that my shoes were on their way. Five weeks after my order was initally placed, my shoes arrived.
I gave the second star because the shoes arrived in good condition and were packed well for shipping. But due to the geriatric snail delivery wait, I doubt I'll shop with Shoebacca again.