We ordered a Male Russian Tortoise on Tuesday for our family. The delivery was quick, it arrived on Thursday. He came in with a newspaper insulated box with hand warmer inside to keep him as warm as possible. We got him in his habitat and he was basking under his light and exploring. We will definitely order from this company again. I was able to email after receiving him to check on age and they responded quickly with extra info about care. They want you to have a happy healthy animal. Overall a great experience.