I ordered 6 pairs of earrings for my wedding party and myself, I confirmed with them that I would receive my order with in the 4-6 weeks they quoted and they assured me it would be here on time. I ordered 8 weeks prior just to be sure, and 2 weeks before my wedding I emailed them to ensure they have shipped. I received an answer fairly quick saying they would contact the merchant and get back to me with in 3 business days, no one got back to me so I emailed again and she said the merchant hadn't responded. At that point I said well I should just cancel the order to avoid the headache of last minute accessory shopping days before my wedding. The rep said I should hang on til they speak to the merchant and find out. So I waited another few days. I emailed them yet again, because of course they wouldn't think to email me back when they got the answer. The rep said they have shipped and they will be here before my wedding day. So long story short they didn't arrive, and I had scramble and take money out of my tight wedding budget to replace them. They arrived one by one over 2 weeks after my wedding and the quality was crap. I've ordered through Aliexpress in the past and gotten nice cheaper earrings with the label fashion jewelry for under 3 bucks and these had the same markings and were 5 times the price. Sterling silver... no! Swvarski crystal... No! Cheap jewelrly made in china... yes! No refund because they had shipped and rudeness when asking to speak with management. Awful company, the owner is a liar and I hope he burns in hell for all the good people he's ripping off.