I called and tried to get some information about ordering a part for my fan. The person who answered the phone was extremely rude. He began the conversation with"can you afford to buy the parts you need"? I have never been treated so rudely by any business! After about five minutes trying to get the information I needed I just hung up. I'm surprised that Home Depot would recommend this place. I will be calling them back to suggest they take this off their list!