brian s.

When they initially contacted me I told them that I was very skeptical that their system would work for real estate agents. I could see where it may benefit other service industry professionals - where their clients would expect to find a generic landing page online with just hours, address and a general business overview - but when people go online looking for an agent they are generally looking for very specific market information. Yodle assured me that they knew better than I how to generate web traffic and given enough time their system would work. Well... after months and no traffic I think we know who was right and who wasn't. They tried desperately to keep me paying... offering to do optimization reports and to optimize my page for optimum results... but wasn't this what they were supposed to be doing all along? After the initial set up I received no meaningful contact. And the lack of effort on their part shows in the results. The cherry on top was when they kept me holding on waiting for them to do an optimization report to see if something was wrong with the site only to finally get my report after the next billing cycle was posted. Apparently the report came back that there was an issue (though they never would actually say what the issue was) and they were going to re-optimize it! Oh goody! They could offer no specifics or articulate any plan or strategy as to how they would remedy the complete lack of results (we're not talking about not getting top placement in results a search... we're talking about not being on one of the first few PAGES of search results using their key search words (no one ever even asked if those words were pertinent to my business). Since my bill had been posted I was told there was no way to get a refund... 3 phone calls and much wasted time later they tell me they will refund the final payment (I'm cautiously optimistic). I'm not saying Yodle won't work for you. I'm just saying don't believe everything the sales people will tell you. Customer service will give you a much more realistic overview of the service after the fact. I don't think this service works for all business types however and would recommend real estate agents and brokers take a pass.