After reading the reviews i was a bit apprehensive about ordering on this website but i was in a bit of a tight situation so i just took a chance. Im from the US and i had my flowers delivered in China. Keep in mind that this is an international flower delivery organization so of course there will be a few hiccups in the process. My flowers were delivered a day late but it was fine, the customer service was hard to communicate with because of their accents but they were very polite and made sure all of my worries were tended to. The product also looked better than they looked online. Also i feel like only people who have had negative experiences are the first to write reviews so just try to consider that.